Advanced MRF’s customer service provides qualified personnel to interact with customers to deliver information in response to inquiries about products or services and to handle and resolve any technical issues that may arise.
Our customer support department is designed to meet your support needs for the entire electrical life cycle of your facility or operation. Our customer service includes technical support that allows experienced engineers to assist troubleshooting your plant issues.
The CP Group Customer Service department prides themselves on providing the best possible technical support to get your operation back up and running when problems occur. We understand that downtime costs money and our team of engineers and technicians strive to minimize your downtime. We will work with you to fix and repair your operation as quickly as possible. To help us manage our team of resources we have adopted a ticket system that allows us to provide you a fast and reliable response to your situation. By clicking the “technical support ticket system” link below, you will be directed to our ticket system where you will be asked to input contact information and a description of your situation. Once submitted our team is immediately notified and you will be assisted as soon as possible.
(P) 619.791.2430 Technical Support
Customer Service consists of software engineers, electrical engineers, field electricians, and panel fabricators. With these resources we can accommodate almost any situation.
The basic and standard services offered are:
- Replacement parts
- Spare Parts Inventories
- Onsite Technicians
- Remote Troubleshooting (Established remote connection required)
- Electrical Operation
- Electrical field wiring and maintenance of control panels
- Electrical diagnostics and repairs
- Cleaning and repairs
- Special parts pricing
Retrofits and Installations:
- Parts replacements
- System upgrades
- System additions (Software and Hardware)