Advanced MRF’s core profession is to provide customers with a “Turn Key” electrical and control innovations, products and services. In addition to our full range of products and services, we have a solidified team of personnel with experienced tool sets to provide service to all stages of our products and services. From the front end, behind the scenes and through the life span of your system we offer support and expertise to offer the best possible service for the customer.
The CP Group Customer Service department prides themselves on providing the best possible technical support to get your operation back up and running when problems occur. We understand that downtime costs money and our team of engineers and technicians strive to minimize your downtime. We will work with you to fix and repair your operation as quickly as possible. To help us manage our team of resources we have adopted a ticket system that allows us to provide you a fast and reliable response to your situation. By clicking the “technical support ticket system” link below, you will be directed to our ticket system where you will be asked to input contact information and a description of your situation. Once submitted our team is immediately notified and you will be assisted as soon as possible.
(P) 619.791.2430 Technical Support
(W) advancedmrf.zendesk.com Technical Support Ticket System
Customer Service consists of software engineers, electrical engineers, field electricians, and panel fabricators. With these resources we can accommodate almost any situation.
The basic and standard services offered are:
Parts Sales:
- Replacement parts
- Spare Parts Inventories
Troubleshooting:
- Onsite Technicians
- Remote Troubleshooting (Established remote connection required)
Training:
- Electrical Operation
- Electrical field wiring and panel maintenance
- Electrical diagnostics and repairs
Maintenance Packages:
- Training
- Cleaning and repairs
- Special parts pricing
Retrofits and Installations:
- Parts replacements
- System upgrades
- System additions (Software and Hardware)
